Frequently Asked Questions
Being Cosmetics Products we do not allow products to be returned or exchanged.
Orders can only be cancelled before dispatch.
We take utmost care while sending out our products but in case you receive a damaged/defective products kindly get in touch with us at firstname.lastname@example.org with order number and do Kindly attach clear images of the product highlighting the damage or defect and we’ll be happy to assist you.
We’ll send you an email once the order has been shipped along with the tracking details from which you can track your order
National Orders - We dispatch the product usually within 3-4 working days
International orders - We dispatch the product usually within 5-6 working days
Delivery is free for Pre-Paid order and for COD Order a charge of Rs.100 is levied.
International orders a flat rate of Rs.1500 additional is applicable + Customs upon delivery is payable by the customer
We can change the address only if the product hasn’t been dispatched but once the order has been dispatched we are unable to change the delivery address
If the order hasn’t been dispatched, we can definitely hold the order for you but once the order has been dispatched we won’t be able to do the same
We mean that our products are free from any animal derived ingredients and also that our products are not tested on animals.
Natural products have a lesser shelf life compared to a synthetic product, hence it is best used within 30 months.
Even natural products can cause allergic reaction. We highly recommend testing a patch on the inner elbow and leave for 30 minutes. If it causes any irritation, then discontinue.
Tsara Cosmetics is a 100% online based web shop. Hence you’ll not be able to visit us or pick up your order.
Absolutely not. Tsara Products are 100% Sulphate free
Absolutely not. Tsara Products are 100% alcohol free