Frequently Asked Questions

Being Cosmetics Products we do not allow products to be returned or exchanged.

Orders can only be cancelled before dispatch.

National Orders - We dispatch the product usually within 3-4 working days

International orders - We dispatch the product usually within 5-6 working days

We take utmost care while sending out our products but in case you receive damaged/defective products kindly get in touch with us at customercare@tsaracosmetics.com with order number and do kindly attach clear images of the product highlighting the damage or defect and we’ll be happy to assist you.

Natural products have a lesser shelf life compared to a synthetic product, hence it is best used within 30 months. 

Currently we do not have any Telephone Number but we’ll be happy to assist you via our email id customercare@tsaracosmetics.com

We’ll send you an email once the order has been shipped along with the tracking details from which you can track your order

Please write to us at customercare@tsaracosmetics.com along with the order number and we’ll be able to assist you

Delivery is free for Pre-Paid order and for COD Order a charge of Rs.100 is levied.

International orders a flat rate of Rs.1500 additional is applicable + Customs upon delivery is payable by the customer

We can change the address only if the product hasn’t been dispatched but once the order has been dispatched we unfortunately cannot change the delivery address

If the order hasn’t been dispatched, we can definitely hold the order for you but once the order has been dispatched we won’t be able to do the same 

We mean that our products are free from any animal derived ingredients and also that our products are not tested on animals. 

Absolutely not. Tsara Products are 100% alcohol free

Absolutely not. Tsara Products are 100% Sulphate free

Even natural products can cause allergic reaction. We highly recommend testing a patch on the inner elbow and leave for 30 minutes. If it causes any irritation, then discontinue.

Tsara Cosmetics is a 100% online based web shop. Hence you’ll not be able to visit us or pick up your order. 

Do drop a mail at customercare@tsaracosmetics.com and we’ll be happy to answer to any of your questions.