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- Processing Time:
- All orders are processed within 3 - 4 business days (Our warehouse dispatches orders from Monday to Friday)
- If we are expecting a high volume of orders, shipments may be delayed by a few days.
- If there is a significant delay in the shipment of your order, you will be notified via email.
- Shipping Time:
- Domestic orders will be delivered within 3-7 working days after dispatch.
- Delivery to difficult to reach areas may take between 10-12 working days after dispatch.
- International orders deliveries can be expected within 10 - 15 working days after dispatch.
- Shipping Charges:
- We ship free of cost throughout India. A flat shipping charge of ₹100 is applicable for cash on delivery(COD) orders
- International Orders:
- All international orders will be processed within 5 - 6 business days.
An additional shipping charge of Rs.1500 is applicable for all international orders. Customs if any is payable by the customer.
- Order Confirmation And Cancellation:
- You will receive an order confirmation email with the order number immediately after checkout. Orders can be cancelled only before the items have been dispatched.
- Return & Refund
- All Tsara Cosmetics products due to safety & hygiene issues are final sale products and are not eligible for Return or Exchange
- Product Manufacturing & Expiry date is mentioned on every product description column. Do go through it before purchasing as no return or refund request will be entertained based on the same concern.
- Only defective/damaged products will be replaced/returned.
- If you happen to receive a defective/damaged product, you can raise a replacement request by sending us a mail at firstname.lastname@example.org, within 5 days of purchase.
- Be sure to attach a picture of the product received so that we can evaluate its condition.
- Products acknowledged as ‘damaged’ or ‘defective’ will be collected by us. Once we receive the item at our facility, we will verify its condition and initiate the process of refund or replacement accordingly.
- Once the exchange/return has accepted, we will process the same within 7 - 21 business days.
- All items bought on sale are final – we cannot offer any returns or exchanges on sale products.
For any further queries about refund/return, please drop us an email at – email@example.com with your order number.